About Airpoints™

Airpoints™ rewards cannot be booked online from the US, Canada UK or Europe. To make an Airpoints reward booking please call your local Air New Zealand Contact Centre. For your local free calling number, click the Help & Contact link at the top of the page.

No. Airpoints™ Dollars are credited to the person who actually travels, regardless of who pays for the ticket.

If you've forgotten your password, resetting it online is easy. You'll be able to reset your password by providing one of the following:

• Airpoints™ membership number
• username
• email address
• mobile number

Reset your password now

If you have forgotten these, contact us.

It's easy to change your personal information. Here's what to do:

1. Sign in to your Airpoints™ account
2. On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page)
3. From your profile menu, select the type of detail you'd like to update
4. Make your changes and hit the 'save details' tile
5. You're done!

Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. This is a security feature to protect your account. To change your account details, please see the FAQ below.

The name on your Airpoints™ or Koru account should match the name on your current passport and should be the name used when booking your travel.

Should you travel under a name that varies from your Airpoints or Koru account, Airpoints and or status points will not capture automatically, and you will need to send original boarding passes and E Ticket copies to our Contact Centre for manual accrual.

If the name on your Airpoints or Koru account does not match the name on your current passport, please call the Air New Zealand Contact Centre. If you are an Airpoints credit card holder, please also call your issuing financial institution to have the name on that account amended, as the name on your accounts must match for your credit card Airpoints Dollars to be added automatically.

No, Airpoints Dollars™ can only be earned, not purchased. There are many ways to earn Airpoints Dollars - to find out more, click here

Yes, if you're using your Airpoints Dollars™ to make a OneUp™ offer, any applicable taxes, levies or surcharges must be paid in cash. You can use a credit card or debit card for this.

You can also purchase a Star Alliance upgrade using Airpoints Dollars. See which Star Alliance booking classes are eligible for upgrade and how many Airpoints Dollars are required for a Star Alliance upgrade.

If you're an Elite member, you can request one cabin class upgrade using Airpoints Dollars at a fixed rate. See the Elite Airpoints Dollar upgrade chart.

Transferring Airpoints Dollars™ to another member's account is not allowed under the Airpoints™ Programme. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. To do this, sign into your online account with Air New Zealand, then find your Gifting Register on My Benefits. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on the Enter Passenger Details page. Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to.

You must always gift a whole reward. In addition, you can't pay for part of a gift with Airpoints Dollars and the rest with cash. If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. If they are not an Airpoints member there will be a service fee of $25 or 25 Airpoints Dollars to add them to your Gifting Register.

Elite and Gold members have the exclusive right to gift rewards to nominated people. Elite members can gift Airpoints Rewards to four nominated people who live outside their household per year. Gold Airpoints members can gift their Airpoints Dollars to two nominated recipients who live outside their household per year.

If you've not registered yet, you can register for Airpoints online.

No, Airpoints Dollars™ may not be exchanged for cash. However, you can use Airpoints Dollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. Find out what you can spend your Airpoints Dollars on.

Air New Zealand lounge passes are not available for purchase. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into Air New Zealand Lounges provided that both travellers are departing on an Air New Zealand operated flight, with an Air New Zealand ticket and flight number.

Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. Visit airnewzealand.co.nz/koru for details.

No. When you earn Airpoints Dollars™, points or miles in one frequent flyer programme, they cannot be transferred to a different programme. Star Alliance frequent flyer programmes are independent and separate, therefore we cannot transfer your Airpoints Dollars, points or miles between them.

However, you can earn and use Air New Zealand Airpoints Dollars when you travel on any of the Star Alliance airlines or use Airpoints Dollars to travel on our airline partners.