Travel alerts
We're here to help. For updates on your flight, download the Air NZ app or sign up for our travel alerts.
Important Notice: Auckland Airport International to Domestic Baggage Transfer Service Temporarily Unavailable
Due to essential baggage infrastructure works at Auckland Airport, our baggage transfer service from the international to the domestic terminal will not be available between the following times during the month of February:
- 10:00 pm Sunday 2 February to 11:59 pm Wednesday 5 February
- 10:00 pm Sunday 9 February to 11:59 pm Friday 14 February
- 10:00 pm Sunday 16 February to 11:59 pm Wednesday 19 February
- 10:00 pm Sunday 23 February to 11:59 pm Wednesday 26 February
If you're arriving at Auckland International Airport with a connecting domestic flight, please collect your baggage and then proceed to the domestic terminal to drop off your bags.
We anticipate that the works will be completed on Wednesday 26 February, and our domestic transfer service will resume as normal on Thursday 27 February.
Please note, customers transferring from Auckland domestic terminal to the international terminal will be unaffected.
Travel between terminals:
- Take the complimentary terminal transfer bus, located at the Transport Hub. It runs every 15 minutes from 5:00am to 11:00pm.
- Alternatively, you can walk between terminals by following the painted green line along the footpath.
👉 Click here for more information on terminal transfers at Auckland Airport.
We understand this may cause inconvenience and appreciate your patience and understanding. Safe travels! 💜
Disrupt Reimbursement Consideration
If your journey has been disrupted for a controllable reason, e.g. engineering, or crew shortages, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you.
Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation.
As a guideline, we recommend $250.00 per room and $90.00 per person, per night for meals. This is a recommended amount only, and all expenses must be reasonable and supported by itemised tax invoice receipts. Please retain all itemised tax invoice receipts, as they are required for reimbursement consideration.
To submit your reimbursement request, please visit here to do so. Alternatively, you can visit here for details on how to submit your claim through our messaging channels.